RETURN POLICY AND RIGHT OF WITHDRAWAL

LUXURY EXPERT PARFUM SRL (https://www.morphparfum.ro/)

Returning products

The return of products purchased on Morphparfum.ro is subject to Ordinance no. 34/2014, with subsequent additions and amendments, on the legal regime of distance contracts. All legal details regarding the return of products can be found on the Terms and Conditions page.

Conditions for returning products

Products purchased on Morphparfum.ro can be returned within 14 days, without any explanation, but they will be accepted as returns only if they are returned in perfect condition, i.e. not showing any signs of wear and tear or consumption, and not unopened or sealed.

Product exchange is not available on Morphparfum.ro. If you wish to change a product, the only option is to return the ordered product, refund the corresponding amount and place a new order with the desired product.

If the returned product is in a condition in which it can no longer be remarketed, it will be re-shipped to the customer without refunding the corresponding value.

Unilateral termination of the contract is made according to Art.4 (1) b): “The conditions and modalities for exercising the right of unilateral termination, for the cases provided for in this Ordinance, in the form of the following clause: “The consumer has the right to notify the trader in writing that he renounces the purchase, without penalty and without giving any reason, within 10 working days of receipt of the product or, in the case of the provision of services, of the conclusion of the contract”, written in bold type. If this clause is omitted, the product or service is deemed to have been delivered without a request for an order from the consumer, in accordance with Article 14.

You have the right to unilaterally terminate the Contract within 14 (fourteen) calendar days (“withdrawal period”) without having to justify your decision to withdraw and without incurring any costs other than those established by law.
The withdrawal period expires within 14 (fourteen) calendar days from:
the date of conclusion of the Contract, in the case of Contracts for the provision of services;
the day on which the Customer or a third party, other than the carrier and indicated by the Customer, takes physical possession of the Goods, or:
where the Customer places a single Order for multiple Products to be delivered separately, the day on which the Customer or a third party, other than the carrier and indicated by the Customer, takes physical possession of the last Product;
in the case of delivery of a Product consisting of several lots or parts, the day on which the Customer or a third party other than the carrier and indicated by the Customer takes physical possession of the last Product or part;
in the case of Contracts for the periodic delivery of Products for a fixed period of time, the day on which the Customer or a third party other than the carrier and indicated by the Customer takes physical possession of the first Product.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the Contract. For this purpose, you can choose one of the following:
to send to the address of the registered office in Sat Balotesti Com. Balotesti, Sos. Unirii, Nr.29, Bl.P10, Sc.3, Et.P, Ap.21 or to the e-mail address in the “Contact” section of the website or by any other method made available to the Client an unequivocal statement expressing your decision to withdraw from the Contract;
to send to the address of the registered office in Sat Balotesti Com. Balotesti, Sos. Unirii, Nr.29, Bl.P10, Sc.3, Et.P, Ap.21 or to the e-mail address in the “Contact” section of the website a form with the following content:
“To: (__) LLC
(Company address)
I hereby inform you of my withdrawal from the Contract relating to the sale of the following Products: (__), ordered on / received on (__).
Consumer’s name: (__)
Consumer address: (__)
Signature of the consumer (only if this form is submitted to the Seller on paper): (__)
Date: (__)”
The exercise by the Customer of the right of withdrawal shall terminate the obligations of the Customer and the Seller, as the case may be:
to execute the Contract;
to conclude a Contract, if the Customer has placed an Order.
Unless the Seller has offered to take back the Products, the Customer shall return the Products or hand them over to the Seller or to a person authorised by the Seller to take delivery of the Products, without undue delay and no later than 14 (fourteen) calendar days from the date on which the Customer notified the Seller of its decision to withdraw from the Contract. The term is met if the Products are sent by the Customer to the Seller before the expiry of the period of 14 (fourteen) calendar days.
The Customer shall only bear the direct costs related to the return of the Products, unless the Seller agrees to bear those costs and informs the Customer thereof.
The Seller shall reimburse all sums it has received as payment from the Customer, including, where applicable, the costs of delivery, without undue delay and in any event no later than 14 (fourteen) days from the date on which it is informed of the Customer’s decision to withdraw from the Contract.
Reimbursement shall be made using the same payment methods as those used by the Customer for the initial Transaction, and the Customer may not opt for another method of reimbursement unless the Seller expressly provides him with this possibility.
The Seller is not obliged to reimburse additional costs if the Customer has explicitly chosen a type of delivery other than the standard delivery offered by the Seller.
The Seller may postpone reimbursement until the date of receipt of the Products which have been the subject of the Contract or until proof is received from the Customer that he has sent the Products to the Seller, whichever is the earlier.
According to the law in force applicable to distance contracts, no right of withdrawal is provided in the case:
service contracts, after the services have been fully performed, if performance has begun with the Customer’s express prior consent and after the Customer has confirmed that he is aware that he will lose his right of withdrawal after full performance of the Contract by the Seller;
the supply of Products made to Customer specifications or clearly customised;
the supply of Products that are likely to deteriorate or expire quickly;
the supply of sealed Products which cannot be returned for health protection or hygiene reasons and which have been unsealed by the Customer;
the supply of Products which are, after delivery, according to their nature, inseparably mixed with other elements;
contracts in relation to which the Customer has specifically requested the Seller to come to the Customer’s home to carry out urgent repair or maintenance work. If, on the occasion of such a visit, the Seller provides services other than those expressly requested by the Customer or supplies products other than spare parts indispensable for the performance of maintenance or repair work, the right of withdrawal shall apply to those additional services or products;
Products/Services for which it is not possible to return the products according to the legislation in force (i.e. event tickets, food products, cosmetics, etc.).
Delivery and purchase of the Products by legal entities, unless the Seller decides to grant